Shipping & Returns
Shipping.
- Packages are generally sent within 24/48h. after receipt of payment and are sent through TIPSA/CORREOS SPAIN with tracking and delivery with signature. We will provide you with a link to track your package online.
- Normally customers receive the package in 3-15 days. But sometimes there may be short delays.
- Shipping costs include handling and packaging costs. We recommend that you group your items into one order. We cannot group two different orders placed separately and shipping rates will apply to each of them. Your items are well protected.
- Direct download purchases will be sent within 24 hours. (as a general rule the time is much less, they are sent in 1/6 hour.)
Non-compliance with the delivery time.
If you do not receive the products within 30 days, or within the agreed period, you must notify the seller.
If at the end of this period the seller has still not delivered the product to you, then you have the right to cancel the contract or a refund. For more information, https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
Returns
- If you ordered an item in error, i.e. wrong model, you will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.
- If the item does not work or needs replacement, we can refund your shipping costs in full.
- The buyer will have a period of 14 days to cancel and return an order for a purchase made remotely or outside the establishment, without indicating the reason and without incurring any costs. This is what is known as the right of withdrawal.
- However, there are exceptions to the right of withdrawal, both in distance contracts and in contracts concluded outside the establishment. The right of withdrawal could be inappropriate, for example, due to the special nature of the goods or services.
- Certain items are non-refundable, including gift cards, downloadable software, and products with custom codes.
- The right of withdrawal should not apply in the case of goods made to the consumer's specifications or personalized items, including gift cards, downloadable software and products with personalized codes.
- The recognition of the right of withdrawal could also be inadequate in the case of certain services in which the conclusion of the contract implies reserves that the merchant may have difficulty covering if the right of withdrawal is exercised.
More information, artículo 16 de la Directiva 2011/83/UE Archivo pdf.
Return Process: To initiate a return, please contact our customer service team at info@euronavmaps.com. Provide your order number and a brief description of the reason for the return. Our team will guide you through the process.
How should refunds be made in case of withdrawal?
Shipping Costs:
- If you ordered an item in error, i.e. wrong model, you will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.
- If the item does not work or needs replacement, we can refund your shipping costs in full.
- Non-refundable items: Certain items are non-refundable, including gift cards, downloadable software, and products with custom codes.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is the result of our error (for example, you received an incorrect or defective item).
- Non-refundable shipping: Shipping costs are non-refundable and if you receive a refund, the cost of return shipping will be deducted from your refund.
- In case of withdrawal, no later than 14 days from the date on which you informed your decision to withdraw. You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.
- Contact information: If you have any questions about our Return and Refund Policy, please contact us at Customer Service Email: info@euronavmaps.com
We appreciate your understanding and cooperation. Your satisfaction is our priority at EURONAVMAPS.COM and we are committed to ensuring a positive experience with our products and services.
Consult the directives of European legislation that regulate electronic commerce and the contracting of products and services on the Internet. https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm