Pursuant to the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the consumer has the right to withdraw of the contract concluded remotely (by telephone, internet, postal mail, fax, at home, etc.) within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day of the conclusion of the contract, or, as applicable, from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods, or from the last of those goods acquired or of the last piece of the same good acquired for the same order.

To exercise the right of withdrawal, the consumer must notify his decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail, fax or email). You may use this model withdrawal form, although its use is not mandatory. The user also has the option of completing and electronically sending the model withdrawal form or any other unequivocal statement by attaching the document and sending it to info@euronavmaps.com. Through this option, the consumer will receive without delay on a durable medium (for example, by email) the acknowledgment of receipt of said withdrawal. To comply with the withdrawal period, it is sufficient for the communication regarding the exercise of this right to be sent by the consumer before the corresponding period expires.

The exercise of the right of withdrawal will extinguish the obligations of the parties to execute the contract or conclude it when the consumer has made an offer, so, if the aforementioned conditions are respected, I will refund all payments received, including, where applicable, the delivery costs, without undue delay and, in any case, before 14 calendar days have elapsed from the date on which the consumer's and user's will to withdraw from the contract was received. This refund will be made using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise and provided that you do not incur any expenses as a result of the refund.

The contracts mentioned in article 103 of Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, are excluded from the right of withdrawal.

- However, there are exceptions to the right of withdrawal, both in distance contracts and in contracts concluded outside the establishment. The right of withdrawal could be inappropriate, for example, due to the special nature of the goods or services.

- Certain items are non-refundable, including gift cards, downloadable software, and products with custom codes.

- The right of withdrawal should not apply in the case of goods made to the consumer's specifications or personalized items, including gift cards, downloadable software and products with personalized codes.

- The recognition of the right of withdrawal could also be inadequate in the case of certain services in which the conclusion of the contract implies reserves that the merchant may have difficulty covering if the right of withdrawal is exercised.